Shipping Information
For additional clarity about when your order will ship and more, please read below!
— If you have further questions, email us via hello@getprodigal.com
We release at least one new coffee each week, with prior coffees rotating out based on inventory + age. We never sacrifice on quality. If a coffee begins to feel stale in the cup, we pull it from the menu. A headline coffee will last on our menu anywhere from 2 weeks to 2+ months depending upon the size of the green lot which is highly variable. We always offer two blends as mainstays: Milk Blend Espresso and Boulder Blend — and though the components vary slightly month by month, our blends are crafted for relative consistency of impact. We believe in saying that you can point blindly at our menu and love what you brew!
How our Roast Dates work:
We offer a varying array of roast dates per coffee and let you select based on your unique coffee schedule and preferences. If there is an UPCOMING ROAST for a coffee, the upcoming roast date is listed under the tasting notes at the top of each coffee's product page.
Orders exclusively of coffee from a prior roast date (rested coffee) will ship by the next business day. Fresh roast coffees will ship by the Wednesday immediately after their Monday roast. Any orders with coffees in an "upcoming roast" will queue for that roast date.
Make sure to check that the roast date you've selected is what you're looking for!
If you've already placed an order: Your Order Confirmation email will list each coffee and the roast date you've selected for that coffee. Orders with coffee in an UPCOMING ROAST are awaiting their magical transformation from raw to roasted, so there may be a momentary wait! Check our weekly roast schedule below for timing.
Order Cancellation Policy: Cancelled orders may be subject to a 5% cancellation fee if a refund is necessitated for processing charges that we incur.
OUR WEEKLY SCHEDULE:
Wednesdays: Announce our new coffee + full lineup for the week via our weekly newsletter (sign up here)
Sundays: CUTOFF FOR FRESH ORDERS. Order today for this roast's fulfillment
— Roasting requires prep! Thanks for helping us forecast properly :)
Mondays: Roast for orders placed by Sunday cutoff date — Orders placed today will queue for the next "upcoming" roast
Tues/Wed: Fulfillment aka sorting, packing + shipping all fresh roast orders
Important Shipping Notes:
> Delivery days quoted during checkout are estimates, not guarantees. The only "guaranteed" services are FedEx 2-Day AM or better. Weather events may delay service, and package fumbling by the carrier is possible.
> We can assist with expedited shipping only if notified of timing. If you need coffee by a specific date, place your order and immediately reply to the confirmation email with your request and we will do our best to assist and upgrade if needed! Orders that expect a specific arrival date but do not contact us may not be eligible for remedy if the package doesn't arrive in time. International travelers visiting the US, take note — help us help you!
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> Please double-check that your delivery address is correct. If your order ships to an incorrectly entered address, it may fail delivery and take an undetermined amount of time to return to us. Denied deliveries or returned shipments are not refundable as we do not resell previously shipped coffee, but returned orders can be re-shipped at the customer's expense.
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> We will notify you when your order ships!
If you'd like to make any additions to your order before it goes out, simply (1) place another order on our site and (2) get in touch with us by replying to your new email order confirmation — we can combine your orders and refund any extra shipping cost. *Non-USD transactions will have 5% withheld from shipping refund for currency conversion*
If you'd like to make any additions to your order before it goes out, simply (1) place another order on our site and (2) get in touch with us by replying to your new email order confirmation — we can combine your orders and refund any extra shipping cost. *Non-USD transactions will have 5% withheld from shipping refund for currency conversion*
> We do not ship on weekends or national holidays. Our roastery is in Boulder, Colorado in the USA — we can only ship when our carriers are operational!
Everyday Specifics by Carrier:
> USPS Ground Advantage is an unguaranteed economy service. Delivery typically occurs within 5 days coast-to-coast. Occasionally orders get stuck in what we lovingly call the "USPS Vortex" — We will assist as best as we can, but know that choosing Ground Advantage can spell delays and sometimes loss. No claims can be filed until 15 days after shipment, so please consider the USPS Priority upgrade as they take more care with packages.
--> Hawaii Customers! Orders weighing 1+ pounds ship via slow-boat and may not arrive for 2+ weeks. Choose USPS Priority for faster shipment.
> USPS Priority is the upgraded service speed above USPS Ground Advantage. This service typically delivers nationwide within 3 days but this time estimate is still "unguaranteed", and no claims can be filed with USPS until 15 days after the ship date. For even better service, consider our FedEx options.
> USPS First Class Mail International is a slow, economy service with no tracking available—it is only useful if your address is in a rural location far from a major city. Transit time is often 3-4 weeks but we have seen this service take more than an entire month. For timely, trackable service, use FedEx.
> FedEx is generally an excellent service with few errors and often worth the upgrade from USPS, unless you are aware of specific challenges with FedEx in your area. FedEx International is highly reliable and rarely makes errors. To calculate customs fees specific to your country, use the FedEx Global Trade Manager here
Where we do not ship:
The following countries are destinations we have found typically do not let our coffee past customs -OR- countries where tariffs are so high that it isn't worth shipping there:
- Argentina
- Chile
- Mexico
- Portugal
- Spain
- Turkey
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